SUPPORT
Email-first. Self-service docs cover most pre-sale questions.
Response times are governed by your tier's SLA. We don't currently run a phone-tree or live chat — we run email, Slack (Standard+), and public documentation. The constraint here is a feature: a small founder-led team that responds personally beats a phone tree.
CONTACT BY PURPOSE
- Pilot inquiries / new business
pilot@fonteum.comDiscovery calls, pilot scoping, agreement walkthrough. Goes direct to founder. - Sales / Standard + Enterprise tiers
sales@fonteum.comRenewal questions, tier upgrades, contract scope changes. - Active customer support
support@fonteum.comPilot tier: 1 business-day response target. Standard tier: 4-hour business-hours target plus dedicated Slack channel. Enterprise: per signed agreement. - Security findings
security@fonteum.comAcknowledgment within 2 business days. Full disclosure protocol on the /security page. - Press / media inquiries
press@fonteum.comMethodology questions, dataset citations, journalist requests. - Data corrections
corrections@fonteum.comLogged in our public corrections log. We do not silently change historical figures.
SELF-SERVICE
Most procurement questions are already answered
Before emailing, the following pages cover what most procurement and engineering teams ask first:
- /methodology — how every published figure was computed
- /data-provenance — the per-record provenance contract
- /sources — every registered source family with refresh cadence + ToS notes
- /refresh-cadence — how stale a record can be at any tier
- /research — every shipped study with downloadable CSV/JSON
- /security — data scope, infrastructure, vulnerability reporting
- /sla — uptime + response-time targets per tier
- /terms — standard B2B terms; pilot agreements supersede
Compliance posture
We don’t sell ranking and don’t accept payment to move a provider up the list. For final hire decisions, verify licensing, insurance, and references directly with the applicable licensing or credentialing body.
No bulk-licensing source family is currently ingested for this vertical. Hire-time checking still routes through the body named above.